Service Writer

Mid-Atlantic Truck & Equipment is a leading heavy truck and equipment manufacturer, wholesale retailer, and service provider. Our mission is to deliver top-quality equipment and service solutions, allowing our customers to focus on their business rather than their equipment. We are dedicated to fostering a team-oriented, service-driven, and excellence-focused environment. At Mid-Atlantic, we value collaboration and strive to be a dynamic workplace where talented and motivated individuals can thrive and contribute to our customers' success.

Are you a detail-oriented professional with a passion for excellent customer service and a solid understanding of equipment or parts? We’re looking for a Service Writer to join our team — someone who thrives in a fast-paced shop environment, communicates clearly, and enjoys keeping operations organized and efficient.

If you have mechanical aptitude, parts knowledge, or prior experience in a shop or service-related role, along with proficiency in Microsoft Word and Excel, we want to hear from you!

Are you ready to GEAR UP for success? Apply today and start your journey with Mid-Atlantic Truck & Equipment!

Benefits: 

• Competitive Pay: $25.00-$30.00/Hour
• Work-life Balance: Monday-Friday from 7:00a-4:00p 
• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, life insurance, and both short- and long-term disability plans.
• Financial Security: Take advantage of paid time off, a 401K with company match, and an employee referral bonus.
• Professional Growth: Benefit from on-the-job training and exclusive vendor training opportunities.

What You'll Do:

• Customer Service: Be the first point of contact for all truck service needs. Ensure every interaction is handled with professionalism. Document complaints, communicate quotes, and update customers on their job status.
• Scheduling: Work closely with the Service Manager to schedule diagnostics, identify additional repairs, and validate completed work.
• Administrative Duties: Manage customer records, create and write up service quotes, open and close work orders, order parts, schedule technicians, and handle warranty claims.
• Additional Tasks: Answer phones, file documents, and monitor vehicle fleet maintenance.

What We’re Looking For:

• Proficiency in Dealer Management Systems is required; experience with e-Emphasys is a plus! 
• Proficiency in Microsoft Office (2-4 years experience)
• Schedule management experience
• Strong communication skills (both written and verbal)
• Ability to multi-task in a dynamic environment
• High School Diploma or GED (mechanical experience is a plus but not required)

At Mid-Atlantic Truck & Equipment, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal-opportunity employer and do not discriminate based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status.