Service Writer
Yard Truck Specialists
Full-time
On-site
Bensalem, Pennsylvania, United States
Yard Truck Specialists is the nation’s premier dealership for spotter trucks and terminal tractors. Headquartered in Philadelphia with additional locations in Harrisburg and Pittsburgh, we sell, rent, service, and rebuild more jockey trucks than anyone, anywhere, because we are backed by the largest truck fleet, the biggest parts inventory, and the best sales and service partners working today. Period.
We are seeking a Service Writer for immediate hire to join our Bensalem, PA team. This position requires a person that can multi-task, be well organized, and be able to effectively communicate with our vendors, customers, and management team.
Service Writer - A strong customer service skills and a broad knowledge of vehicle service requirements, builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction a must. Assist customers, technicians and other internal employees with general quoting on service work. Knowledge of standards set by factory to determine and process claims.
RESPONSIBILITIES
We are an equal opportunity employer.
We are seeking a Service Writer for immediate hire to join our Bensalem, PA team. This position requires a person that can multi-task, be well organized, and be able to effectively communicate with our vendors, customers, and management team.
Service Writer - A strong customer service skills and a broad knowledge of vehicle service requirements, builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction a must. Assist customers, technicians and other internal employees with general quoting on service work. Knowledge of standards set by factory to determine and process claims.
RESPONSIBILITIES
- Write up quotes and pre-approved tickets for service department
- Track progress of quotes sent out
- Verify, add, and remove parts on tickets
- Add notation to tickets for work done
- Open and close tickets
- Educate customers about the services recommended
- Submit invoices for POs to customers
- Assist with promptly answering phone calls within three rings
- Interact with customers and service technicians daily
- Review customer accounts and report changes to internal staff
- Contact customers with any changes regarding promised time and time requirements in detail, and get proper authorization before any additional repairs are performed
- Works closely with the Service Manager, Shop Foreman, and the Parts Department
- Evaluate and determine if work being done or requested is warrantable
- Order parts for service department from Cummins
- Schedule Cummins work when necessary
- Previous service writing experience required
- Proven experience in sales, customer relations, and dealership experience required
- Excellent customer service skills
- Problem-solving and listening skills
- Ability to resolve conflicts in a calm manner
- Solid computer skills and industry-specific software
- Truck parts and service background preferred
- Basic accounting skills
- Warranty knowledge and factory communication helpful
- Competitive salary commensurate with experience
- 401(k) with company match
- Health insurance (majority paid by company)
- Dental insurance
- Vision insurance
- Life insurance
- Flexible schedule
- Referral program
- Weekly pay schedule
- Travel expenses
We are an equal opportunity employer.