Enterprise Digital Health Specialist Senior - Innovations - Day

Hours: M-F Day

Full Time: 40 hours/week

General Summary

Performs diversified duties to manage or to contribute to a portfolio of digital health products and/or platforms. Collaborates regularly with individuals across the department and organization, including Service Lines, Operations, IT, Legal, etc.

Duties and Responsibilities

 

• Manages strategic direction, vision, and scope for assigned portfolio of Enterprise Digital Health products and/or platforms.
• Collaborates with internal and external stakeholders to build and promote Enterprise Digital Health initiatives.
• Establishes and monitors key performance indicators to inform quality improvement programs, future development and expansion opportunities.
• Maintains an expert understanding of healthcare application support skills and information technology knowledge.
• Delivers quality and timely project initiatives, product implementations, application maintenance, database management, education and change management with a focus on system security, efficiency, effectiveness and best practice.
• Monitors, reports and appropriately escalates product and/or platform system analytics and key success measures.
• Provides issue resolution, organizational training and communication, and identification of improvement opportunities.
• Responds to customer service and technical support needs with critical thinking, problem solving and general troubleshooting.
• Provides project scoping, project planning, execution and problem solving.
• Communicates project status and deliverables, obtains and applies feedback, anticipates client needs and identifies new opportunities.
• Fosters collaboration with other departments, organizations, and vendors.
• Mentors colleagues within the innovation team and across the organization. Serves the organization as a preeminent expert on innovation-related subjects like digital/connected health, human-centered design, digital marketing, modern advertising strategies, marketing automation, etc.
• Responsible for the experience of working with the EDH&V team and the overall quality of the EDH&V team products and deliverables.

Travel Requirements:

• Estimated Amount: - Able to periodically travel.

Qualifications

Minimum Education:

• Bachelors Degree Required
• Masters Degree Preferred

Work Experience:

• 5 years Relevant experience with Epic Welcome application required.
• Applicable business, digital, technical and product management experience. Required
• Experience with Digital Health Products preferred

Licenses:

• Certified in Epic Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent organizational, interpersonal, written and oral communication skills, project planning and computer skills.
• Exceptional customer service skills.

Note: Prefer candidates in EST time zone.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy