Telecommunications Supervisor

Telecommunications Supervisor

Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite

Position Overview

We are hiring a Telecommunications Supervisor for a long-term contract opportunity supporting a large-scale airport technology environment. This role is responsible for overseeing the airport’s telecommunications operations, including cabling infrastructure, voice systems, and telecom support services. The ideal candidate will provide day-to-day leadership for Cable Technicians and telecommunications staff, ensuring reliable delivery of voice and low-voltage infrastructure services while maintaining operational efficiency and service quality.

Responsibilities

• Supervise and coordinate the daily activities of Cable Technicians and telecommunications support staff.

• Assign tasks, prioritize workloads, and schedule work based on operational requirements and service requests.

• Serve as the primary point of contact for telecommunications issues, escalations, and coordination efforts.

• Oversee telecommunications ticket queues to ensure timely response, resolution, and escalation.

• Review work orders, service tickets, and reports for quality, accuracy, and completion.

• Coordinate cabling, telephony, and telecom support activities for projects, moves, adds, and changes (MAC).

• Ensure compliance with established standards, procedures, and safety requirements.

• Maintain documentation related to telecom infrastructure, workflows, operational procedures, and asset inventories.

• Coordinate with vendors, contractors, and internal stakeholders on telecommunications projects and support activities.

• Prepare operational reports, performance metrics, and status updates related to telecom services and workload management.

• Perform other related duties as assigned.

Requirements

• 5–7 years of experience in telecommunications, cabling, or IT infrastructure support environments.

• Experience supervising technical staff and managing day-to-day operational activities.

• Strong knowledge of low-voltage cabling, including fiber and copper infrastructure, structured cabling standards, and telecom room operations.

• Familiarity with PBX systems, VoIP technologies, and voice infrastructure concepts.

• Experience managing service tickets, work queues, and operational reporting.

• Strong communication, leadership, and coordination skills.

• Ability to serve as an escalation point and provide operational guidance for telecommunications issues.

• Supervisory, BICSI, Avaya, or related telecommunications certifications are preferred.