Service Writer

Join the Hunter Truck Family – Now Hiring a Service Writer!
📍 Location: Allentown, PA
💼 Position Type: Full-Time, Non-Exempt

Drive Your Career Forward with Hunter Truck

Looking for a career with a company that values integrity, teamwork, and great service? Since 1938, Hunter Truck has been a trusted, family-owned Peterbilt dealer providing top-tier trucking solutions across Pennsylvania, West Virginia, New Jersey, and New York. Now, we’re growing—and want YOU on our team!

We’re searching for a detail-oriented and customer-focused Service Writer to join our Allentown branch. If you’re passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you!

At a Glance

🕒 Schedule: Monday through Friday, 7:00am - 3:30pm
📍 Address: 9981 Old Route 22, Breinigsville, PA 18031

What You’ll Do

As a Service Writer, you’ll be the first point of contact for service customers, ensuring repair orders are handled accurately and efficiently. You will:

• Greet service customers, sell needed work, and prepare repair orders and estimates
• Answer service department calls and assist customers with inquiries
• Review customer concerns and advise on repair timelines or delays
• Obtain authorization for work beyond the original scope before proceeding
• Open and close repair orders, providing clear instructions to technicians
• Review completed repairs and explain work performed to customers
• Maintain strong customer relationships and resolve service complaints fairly
• Administer warranty claims and policy adjustments while balancing dealership, OEM, and customer needs
• Document repairs with legible descriptions and ensure warranty requirements are met
• Enter warranty orders and process warranty parts returns per company policies
• Maintain open repair order balances within company standards

What We’re Looking For

• High School Diploma or GED
• 1–3 months related experience or training, or equivalent combination of education and experience
• Strong communication, organizational, and customer service skills

Licenses & Certifications:

• Valid Driver’s License (must meet company insurability standards)

Physical Requirements

• Regular walking and standing
• Occasional lifting and moving of up to 50 lbs
• Occasional work at heights

Why Join Hunter Truck?

✅ Competitive Pay + Incentives
✅ Medical, Dental, Vision, Life & Disability Insurance
✅ 401(k) with Company Match
✅ Paid Training & Career Growth Opportunities
✅ Stable, Family-Owned Company Since 1938
✅ Team-Oriented Culture

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.