Our Mission Statement

Honor Christ through faithful service to seniors and one another.

Our Community

We have grown from humble beginnings in 1932, from serving 12 residents in one small house in Hagerstown, MD to serving over 2,200 individuals and employing over 1,300 co-workers at five different locations in MD and PA. Our co-workers' dedication, skills, loyalty, and compassion have been the key to Homewood’s success. At Homewood, you’ll become part of a professional and compassionate team, united by a shared commitment to excellence in care and genuine community connection.

What's in it for you?

As a valued member of our team, you’ll enjoy these exceptional benefits & perks:

• Paid time off, with an opportunity to cash out each year
• Assistance for new LPNs/RNs – we pay up to 50% of your student loans
• Shift and weekend differentials

But that’s not all! Our comprehensive benefits package also includes:

• Referral bonus of up to $600
• Tuition reimbursement
• Health, dental, vision, and life insurance options
• Retirement contributions
• Professional licensure reimbursement

Job Summary:

The Sales and Marketing Associate is responsible for promoting and selling independent living units at Homewood Retirement Centers, focusing on maintaining high occupancy levels. This position also includes move-in coordination duties and participation in special events, including occasional weekend and evening hours.

Essential Functions:

1. Treats all information about residents, their condition, and family as confidential.
2. Complies with established Corporate and Departmental policies and procedures, maintaining established standards and practices.
3. Promotes and closes sales of independent living units to maintain high occupancy levels.
4. Assists with coordinating move-ins and preparing new residents for their transition into the community.
5. Maintains knowledge of all residency agreements and executes contracts with residents.
6. Conducts market research and maintains updated information on market trends and competition.
7. Engages with prospects, conducts tours, and explains the value and benefits of Homewood’s independent living options.
8. Follows up on sales leads in a timely manner and ensures all information is accurately documented in the lead management system.
9. Assists with the planning and execution of marketing events, open houses, and special events, including occasional evening and weekend work.
10. Collaborates with the marketing team to develop and implement strategies for maintaining high occupancy levels.
11. Understands and negotiates resident contracts according to Homewood’s policies and regulatory requirements.
12. Assists with maintaining all records and information associated with marketing and sales.
13. Performs other duties as directed by the supervisor.

Qualifications:

1. Minimum associate degree, bachelor’s degree preferred.
2. 3 - 5 years of successful sales and marketing experience.
3. Proven experience with contract negotiation and product and service line market research.
4. Knowledge of professional sales and marketing standards and techniques.
5. Professional-level writing, verbal communication, judgment, and reasoning.
6. Ability to execute value selling and understand pricing and product strategies.
7. Compassion, understanding, and empathy for older adults.
8. Ability to close a sales agreement and guide residents through the decision-making process.
9. Strong organizational, communication, and customer service skills.
10. Ability to handle multiple tasks, adjust priorities, and manage time effectively.
11. Demonstrated proficiency in Microsoft Office product suite, as well as Welcome Home, Salesforce, or a similar CRM system.
12. Conveys a professional image and can represent Homewood Retirement Centers well.

Physical Requirements: