Job Responsibilities and Requirements
Reliance Matrix delivers employee benefits, absence management, and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where some competitors offer size, we inspire confidence and long-term engagement through integration, reliability, and dedication to providing customized solutions. In December 2023 Spring Consulting Group named Reliance Matrix the #1 US provider of Absence Management services by employees served. We believe in creating a diverse, equitable, and inclusive culture. An environment that encourages us to tap into individual experiences, opinions, and worldviews, provides a better understanding and connectivity to our team members and the customers we serve.
Communication Development and Delivery
- Develops and updates marketing communications collateral, including both copywriting and content development.
- Develops and delivers editorial content to various audiences (customers, distribution partners, media, etc.) through multiple channels (social media, web, etc.).
- Collaborates with multiple stakeholders to create content that aligns with centralized resources, including media/public relations, advertising, internal communications, events, digital marketing, surveys, video production, and executive communication.
Content Management
- Coordinates approvals and distribution of content, including support for the development, distribution, and execution of content for annual and strategic campaigns that align with marketing/communications strategy.
- Consults with internal partners and participates on strategy calls to gain technical and customer-specific information needed to craft responses.
- Measures, monitors, and analyzes the effectiveness of campaign content, sharing results and learnings with internal stakeholders and making improvements accordingly.
- Coordinates the flow of content/communications vehicles to ensure they follow the prescribed review process for accuracy and compliance. Performs quality assurance of all communications through proofreading, etc.
Process & Documentation
- Ensures consistency of branding guidelines across all communication media, messaging, and activities.
- Researches and writes promotional web content, blog/social media content, etc.
- Maintains marketing literature organization (document management) online and through internal and contracted warehousing/logistics partner.
- Produces and distributes internal reports as needed.
Required Knowledge, Skills, Abilities and/or Related Experience
- Attention to detail and the ability to collaborate with others and work independently.
- Superior verbal and written communication skills; customer service orientation.
- Excellent organizational skills with the ability to perform detailed and diversified duties including prioritization of high volume/deadline workload.
- Ability to research and solve problems with management oversight.
- Knowledge of/Comfort with Microsoft Office Suite applications.
- Able to learn web-based third-party content admin and creation platforms.
The expected hiring range for this position is $17.00 - $20.03 hourly for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
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