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Manager, Communications, Technology & Product

TPX
Full-time
On-site
Philadelphia Pennsylvania US
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

At Comcast, we are passionate about making the customer experience our best product. We bring together the best in media and technology, driving innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. The Technology & Product organization acts as the engine for much of this innovation, developing and delivering our Xfinity and Comcast Business products and services, as well as the tools that our teammates use to support our customers. In addition, the team is responsible for the network that allows the delivery of those products and services to residential and business customers. The Technology & Product Communications team delivers business-critical and business-as-usual communications to ensure that all Technology & Product employees and key stakeholders understand and engage in achieving our company-wide and TPX goals. We are seeking a Manager of Communications to join the Technology & Product Communications team. This is an exciting opportunity for a strong writer and communicator who is energized by technology, storytelling and change. This individual will support internal communications for employee-facing IT and Cybersecurity initiatives, internal and external storytelling and executive communications, and operational logistics for the Technology & Product Communications team. This person will report to the Senior Director, Technology & Product Communications, and work closely with other communicators and stakeholders across the business.

Job Description

Core Responsibilities

In support of IT and Cybersecurity initiatives: 

  • Develops and executes employee communications plans for technical projects (e.g., system upgrades, tool rollouts) and awareness campaigns. 
  • Translates complex technical concepts into clear, engaging messages that drive understanding and adoption. 
  • Partners with project managers and subject matter experts to integrate communications into project planning and change management efforts. 

In support of Technology & Product storytelling and executive communications: 

  • Crafts internal and external communications that reflect the voice and vision of Technology & Product executives, including emails, talking points, presentations, and intranet content. 

In support of Technology & Product Communications team operations: 

  • Supports operational activities such as email distribution management and content publishing. 

  • Tracks and reports on metrics to improve communications effectiveness. 

  • Collaborates with teammates across the Technology & Product Communications team to support campaigns and events.  

​In general, across functions:

  • Keeps communications fresh, creative, regularly exploring new formats and channels to reach employees. 

  • Measures communication effectiveness and applies insights to continuously improve. 

  • Consistently exercises independent judgment and discretion in matters of significance. 

  • Other duties and responsibilities as assigned. 

Qualifications: 

  • Bachelor's Degree or Equivalent; communications, journalism, or related field preferred. 

  • Generally requires 5+ years of related internal communications experience. Some external communications experience a plus.  

  • Strong writing and storytelling skills, with the ability to distill complex topics into clear, compelling messages. 

  • Demonstrated ability to manage multiple priorities in a fast-paced environment. 

  • Strong interpersonal and verbal communication skills. 

  • Comfort with technical topics such as cybersecurity, IT, digital transformation or engineering, and a curiosity to learn more. 

  • Familiarity with Microsoft 365, SharePoint and content publishing tools; experience with metrics dashboards a plus. 

  • Affinity for technology and a passion for helping employees navigate change. 

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Public Relations (PR) Writing; Employee Communications; Change Management; Public Relations (PR); Internal Corporate Communications; Communication




Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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