Director - Marketing Operations

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This is a Stanford Health Care job.

A Brief Overview
Responsible for overseeing the PMO team, inclusive of business operations; strategically managing and activating our pipeline and leading the development of more streamlined workflows using a blended methodology of Waterfall and Agile practices and principles. Establishes a structure where Program and Project Management are nested together yet distinct and differentiated for all Stanford Medicine Marketing projects. Collaborates with cross-functional and internal stakeholders on key projects and initiatives from beginning to end including planning, implementation, project tracking, budget planning and monitoring and reporting both within the Marketing team and SHC operational teams by extracting and applying relevant data. Success will be defined by establishing scalable and effective processes based on relevant data that aligns with SHC and Marketing business goals.

Locations
Stanford Health Care

What you will do

• Build and manage a team of Marketing Project Managers, Program Managers and Business Ops Managers with clear differentiation and distinction yet inter-dependent.

• Define, analyze and optimize project management processes creating sustainable, scalable standards and best practices that improve cross-functional collaboration, workflows, budget management, long-range planning as well as quick go-to-market execution.

• Oversee and document the management and operations of a wide variety of marketing projects, ensuring the group meets project deadlines, within budget and on target by defining and implementing both Waterfall and Agile practices and principles. This includes introducing and establishing iterative sprint planning and cycles combined with Waterfall structured phases with milestone-based planning for effective allocation and reporting of all resources (people, time, budget, vendors).

• Own and drive the end to end workflow processes; performs detailed intake and understands workload and prioritizes work accordingly to ensure delivery of key initiatives using a documented data model and structure for reporting purposes.

• Manages and is accountable for all budgeting aspects, inclusive of allocation recommendations, tracking, planning and reporting for both Labor and Non-Labor expenditures inclusive of:

• Monitoring ongoing budget performance and track spending against projections

• Conducting variance analysis and recommends adjustments as needed

• Preparing regular budget reports and forecasts for leadership

• Partnering with department heads to align financial plans with operational needs

• Ensuring compliance with financial policies, procedures, and reporting standards

• Creates and documents a portfolio of reports with defined cadence including a relevant CMO Update.

• Manages and upskill the careers of the PMO by fostering a culture of growth mindset to ensure team growth and high engagement/productivity that is seamless within SHC.

• Implements clear process KPIs to track Marketing Operations Program performance and support data-driven decision making that further educates and informs key internal and external stakeholders.

Education Qualifications

• Bachelor's Degree

Experience Qualifications

• 10 or more years of relevant experience, with a preference for backgrounds in Marketing, Marketing Operations, or Strategic Operations.

• Hospital/health care/academic center experience preferred.

Required Knowledge, Skills and Abilities

• Demonstrated experience in leading and directing a project management and operations function within a mid-to large organization, using both Waterfall and Agile methodologies.

• Demonstrated experience building and leading a team through challenges to achieve success on goals that align and are consistent with the Stanford Medicine brand.

• Strong proficiency in budget development, financial modeling, and forecasting.

• Advanced knowledge of Excel and financial software (e.g., Oracle, SAP, Hyperion).

• Experience with variance analysis and cost control method.

• Passionate about streamlining processes and improving the way things work including creating and implementing frameworks and structures using strong analytical and problem-solving abilities.

• Outstanding verbal and written communication skills, presentation skills with superb attention to detail and follow-through.

• Proven ability to work in a rapidly changing, iterative environment and to manage multiple and competing work priorities, demands, and changes while working within the Stanford Medicine ecosystem.

• Ability to develop strong, collaborative working relationships with cross-functional teams and external resources.

• Comfortable with ambiguity – flexible, agile and able to handle multiple projects at once.

• Always professional with the ability to bring a sense of calm assurance to high-energy, sensitive interactions.

• Comfortable working both independently and as a collaborative team member, working cross-functionally with peers and other departments.

Preferred Knowledge, Skills and Abilities

• Outstanding verbal and written communication skills, presentation skills with superb attention to detail and follow-through.

• Proven ability to work in a rapidly changing, iterative environment and to manage multiple and competing work priorities, demands, and changes while working within the Stanford Medicine ecosystem.

• Ability to develop strong, collaborative working relationships with cross-functional teams and external resources.

• Comfortable with ambiguity – flexible, agile and able to handle multiple projects at once.

• Always professional with the ability to bring a sense of calm assurance to high-energy, sensitive interactions.

• Comfortable working both independently and as a collaborative team member, working cross-functionally with peers and other departments.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.