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Digital Transformation & Customer Engagement Excellence Consultant

The Stem
Remote

We are regularly looking for consultants in the area of Digital Transformation & Customer Engagement Excellence globally to join our network of independent consultants.<\/span><\/span><\/i>
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Roles & Responsibilities<\/span><\/span><\/b><\/span><\/span>
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Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio\-technology companies. Key responsibilities include:<\/span><\/span>
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  • Benchmarking current Omni\-channel capabilities
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  • Formulating transformation visions
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  • Advising global\-to\-local governance models for transformation
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  • Defining excellence projects
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  • Implementing customer engagement excellence projects, including process definition, standards & guidelines
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  • Developing and delivering training programs
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  • Serving as interim staff<\/span><\/span>
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    Topics<\/span><\/span><\/b>
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    We are interested in hearing from independent consultant strategists with expertise in:<\/span><\/span>
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    • Content excellence<\/span>
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    • Channel excellence<\/span>
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    • Insights & analytics excellence<\/span>
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    • Digital Innovation<\/span>
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    • Training<\/span>
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    • Change Management<\/span><\/span>
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      Requirements<\/h3>

      The ideal consultants will be passionate about transforming Healthcare customer engagement. They will be strong analytical thinkers, with deep subject matter expertise surrounding digital and multi\-channel engagement in Healthcare. They will be thought leaders with a strong service orientation, capable of directly engaging clients and driving projects forward. They will be strong executers capable of driving change in an organization.<\/span><\/span>
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      Relevant prior experiences include:<\/span><\/span> <\/div>
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      • Established an independent consulting practice<\/span><\/span>
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      • Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company<\/span><\/span>
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      • Track record of conceiving and guiding excellence programs that make a measurable impact<\/span><\/span>
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      • Demonstrated subject matter expertise surrounding digital and multi\-channel engagement in Health<\/span><\/span>
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      • Strong client consultation skills with ability to guide a strategic discussion<\/span><\/span>
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      • Analytical thinker with strong organizational skills<\/span><\/span>
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      • Strong understanding of strategic marketing process<\/span><\/span>
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      • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.<\/span><\/span>
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