Commerical HVAC Company Service Writer.
Unlimited Service Group
Full-time
On-site
Harrisburg, Pennsylvania, United States
Description
Position at K&D Factory Service
Service Writer
Harrisburg, PA
Open Office and a team-oriented type environment:
Hours are M-F 8:00 am-4:30 pm
Hours are M-F 8:00 am-4:30 pm
We’re looking for a multitasking wizard to be our next Service Writer – Cooking & Refrigeration in Harrisburg. You’ll be the center of communication between our customers, technicians, and internal teams—keeping service requests flowing, parts moving, and work orders tight. If you love structure, know your way around a phone system, and can spot typos faster than a spellcheck, you’ll thrive here.
What You’ll Do:
- Double-check contact info and dig into customer notes before every service call
- Map out calls by geographic area and loop in the branch manager
- Monitor account aging (60+ days) and activate the escalation plan like a boss
- Secure POs or credit card info when required
- Create work orders for cooking & refrigeration (bonus points for speed and accuracy)
- Order, receive, and transfer parts from the Parts Department
- Fix up tech-entered work orders and bill ‘em out
- Make friendly post-service calls with scripted follow-ups
- Handle monthly statements and aging ARs with the branch manager's support
- Talk to manufacturers when needed
- Process accounts payable (PO invoicing, scanning, and attaching parts invoices)
- Assign work orders and keep dispatch on point
What You Need:
- High School diploma or equivalent
- Stellar multitasking and organization chops
- Calm and confident phone presence
- Familiarity with service systems and Microsoft Office
- Ability to interpret and act on ageing reports, AR/AP info
- Completion of a Successful background check and drug screen
- Must be 18 years of age minimum
What’s Nice to Have:
- Experience in HVAC, cooking, or refrigeration service
- AR/AP workflow wizardry
- A knack for problem-solving (and typo-catching)
Perks & Details
- Paid time off + holiday pay
- Health, dental & vision insurance
- Company-paid life and disability insurance
- 401(k) with company match
- Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!
Apply today and join a team that’s been keeping commercial kitchens cooking for over 75 years!
K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton.
K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.