Change Management and Communications Lead

About CommunityAid

Our mission is to use Christ-like behaviors to help our neighbors by providing quality, meaningful jobs and supporting local nonprofits for the glory of God.

We are a faith-based, 501(c)3 nonprofit organization that employs more than 500 people across our seven Pennsylvania thrift stores. We partner with hundreds of local nonprofit organizations that provide service in our store locations’ communities by donating a percentage of sales and product to support our neighbors in need.

Our vision is to create a lasting difference in our community one neighbor at a time. Come be a part of making this a reality!

About our Culture

At CommunityAid, how we do what we do is the most important thing. Our individual ability to embrace, exemplify, and endorse the following behaviors is key to realizing our vision.

• Core Value Behaviors:
  • Express Empathy
  • Take Ownership
  • Practice Humility
• Fruit of the Spirit behaviors (see Galatians 5:22-23):
  • Love one Another
  • Choose Joy
  • Invite Peace
  • Pause in Patience
  • Cultivate Kindness & Usefulness
  • Embody Goodness
  • Walk in Faithfulness
  • Show Gentleness
  • Seek Self-Control

About the Role

The Change Management and Communications Lead is vital to CommunityAid’s success. The person in this role is charged with building and maturing the organization’s change management muscle, partnering with project sponsors, managers, and teams to achieve and sustain the desired outcomes of change initiatives. Equally important, the Change Management and Communications Lead will develop and lead the internal communications strategy and function, plus manage certain processes related to employee experience and engagement.
 

Key Areas of Responsibility

• Change Management
  • Provide change practitioner consultation and partnership to executive sponsors and project managers
  • Partner with executive sponsors and project managers in leveraging proven change management methodologies and tools to achieve all the desired benefits of important change initiatives.
  • Coordinate and/or deliver change management education, coaching, and resources to educate managers and equip them to lead their teams through change and build the change management capabilities throughout the organization.
• Internal Communications
  • Develop and execute the company's internal communications strategy, tools, and resources in alignment with the CommunityAid brand, mission and core behaviors
  • Develop and manage a company-wide communications calendar, as well as the annual People Ops (HR) communications plan
  • Be the internal communications subject matter expert, including personally crafting brand-aligned voicing and composing written and digital communication that incorporates CommunityAid’s mission, vision, and core behaviors
  • Manage internal communications channels and programs, choosing the right channels and timing to reach various audiences effectively
• Project and Program Management
  • Manage certain programs (e.g. employee experience and engagement surveys) in collaboration with the People Operations (HR) team
  • Manage projects full-cycle from charter development to implementation and into the sustainment phase.

Core Competencies

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors
• Embrace CommunityAid’s Mission
• Excellent emotional intelligence and interpersonal relations ability
• Demonstrated ability to utilize proven change management methodologies and tools to prepare people to adopt significant change
• The ability to train and coach others on change management principles and methods, including how to incorporate change management practices into project plans, sponsor influence, sponsor coalition building, resistance management, measuring where various cohorts are in their change journey, and measuring change readiness and adoption success.
• Expert written and verbal communication abilities, including the ability to craft consistent voicing and maintain brand alignment, the seamless incorporation of company core behaviors, and channel selection and timing to reach every audience cohort.
• Strong storytelling, facilitation, and presentation skills
• Adaptability
• Critical thinking and sound decision-making skills
• Creative and collaborative problem-solving skills
• Establishing and maintaining strong working relationships with others

Qualifications

• Bachelor's degree in Business, Communications, or related field, or a combination of relevant progressive proven experience as:
  • a change practitioner (managing change initiatives or providing subject matter expert counsel to project sponsors/project managers) and/or
  • an internal communications professional
• Internal communications experience, including strategy development, execution, and program management strongly preferred
• Change practitioner certification (Prosci®, ACMP, or equivalent) preferred; ability and willingness to become Prosci® Change Practitioner certified required
• Excellent writing and storytelling abilities that translate complex information into clear, engaging communications
• Stakeholder management expertise
• Project management experience

Work Environment and Hours

• Full-time, hybrid role (most frequent in-person location is York, Pennsylvania)
• This role may require occasional travel to store or other meeting locations for in-person collaboration or to provide special in-store support for major sale days