Assistant Director of Emergency Communications for Professional Standards
Montgomery CountySUMMARY
The Assistant Director of Emergency Communications for Professional Standards provides hiring, training and accreditation oversight of the Emergency Communications Division. This includes, but is not limited to hiring, training and accreditation oversight of the Emergency Communications Division. Responsibilities include the hiring, training and continued education of telecommunicators and other division personnel, maintaining accreditation and the on-going maintenance of files and documentation for re-accreditation The position will also oversee the unemployment process.
Responsible for ensuring fair and equitable practices are applied to employees at every level of the organization. Reports directly to the Deputy Director for Emergency Communications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages and overseas the training section and personnel that are responsible for instructing classes and preparing lesson plans for the training of telecommunicators, administering prepared tests to job applicants, and evaluating the progress of trainees in order to ensure that the employees are properly trained.
- Organizes and directs a team responsible for recruitment planning, recruitment and the selection processes of telecommunicators and other personnel in accordance with county, department and division SOPs.
- Oversees the receiving, tracking and investigation of all complaints against the Division and its employees. Maintains a comprehensive tracking system to keep complainants informed of the status of their complaints and sees each complaint through to a resolution. Conducts a thorough investigation of each complaint, reviewing all available information before making an un-biased judgment. Ensures that complainants are notified when issues are closed. Recommends policy changes or disciplinary actions when appropriate.
- Identifies areas of opportunity and improvement within the organization based on outcomes of investigations, trends rising from corrective action, and performance improvement plans.
- Maintains and oversees the Quality Assurance and Quality Improvement programs for telephone and radio. Insures that PEMA reporting, quality assurance, and training standards are met and complied with.
- Acts as a change agent and promotes innovation and continuous improvement.
- Assumes command responsibility for the Emergency Communications Division in the absence of the Assistant Director for Operations.
- All other duties as assigned with the scope and range of job responsibilities.
QUALIFICATION REQUIREMENTS
Education and Credentials
- Bachelor’s degree in a public safety field or other related field required or an equivalent combination of education and experience may be substituted.
- Possess an active Emergency Number Professional (ENP) Certification.
Experience and Skills
- 6+ years progressively responsible administrative or management experience in public safety management preferred.
- Ability to communicate verbally and in writing.
- Ability to occasionally work into evening hours to accommodate employees and leaders working non-traditional shifts.
- Significant working and technical knowledge of all operational methods and tactics.
PHYSICAL DEMANDS
- Office environment.
- Prolonged sitting, standing, walking in an office environment.
- Significant and repeated use of a keyboard.
- Ability to work on multiple projects simultaneously and work well under limited time constraints.
- Subject to 24/7/365 availability.