Telecommunications Administrator

PEMA is on the lookout for a dynamic and seasoned professional who possesses a deep enthusiasm for Next Generation 911 technologies, including 911 Call Handling Equipment, NG911 core services, Emergency Services IP Networks, and other cutting-edge innovations. This role involves overseeing and facilitating the implementation and management of a comprehensive, multi-vendor statewide NG911 Call Handling Equipment Solutions. Candidates with a solid background in NG911 call handling systems, a thorough understanding of telecommunications regulations, familiarity with industry standards, and expertise in IP networking and NG911 technologies are encouraged to reach out. Your insights and experience could play a pivotal role in shaping the future of emergency response systems.

The primary responsibility of the Telecommunications Administrator is to oversee the effective deployment of a statewide multi-vendor Next Generation 911 (NG911) Call Handling Equipment (CHE) solution. This role entails a thorough evaluation and approval of vendor proposals related to implementation, migration, training, and maintenance plans, ensuring seamless integration among the intricate NG911 CHE services, NG911 Core Technologies, and the Emergency Services Internet Protocol Network (ESInet). Additionally, the administrator must verify that the delivery of NG911 CHE services adheres to contractual obligations, thereby maintaining the integrity and functionality of the system.

In this capacity, the Telecommunications Administrator serves as the subject matter expert on NG911 CHE, providing essential support to county Public Safety Answering Points (PSAPs) during the transition to the NG911 Call Handling Equipment solution. This position also involves advocating for the needs of county PSAPs to address and resolve any technological challenges that may arise throughout the implementation process. Furthermore, the administrator is tasked with developing policies, procedures, legislation, and regulations that ensure future NG911 technology initiatives are compatible with the statewide NG911 CHE solutions, while also managing and overseeing the NG911 Services Contract to guarantee compliance and operational efficiency.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• FREE on-site parking
• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• In the event of an emergency/disaster situation or training exercise, this position may be required to travel, work up to 12-hour shifts, and work outside of the normal work hours, including weekends and overnights.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of a training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of technical experience in the operation and maintenance of a Local Area Network (LAN) that included one year of responsibility for installing, updating, and maintaining a network operating system and one year of experience supporting the hardware and software that provides connectivity with other networks and/or platforms; or
• Five years of voice or data telecommunications experience that included: two years of system design or configuration, one year of supervisory responsibility; and two years of general telecommunications experience that involved: technical management of systems for commercial or governmental applications or technical work in the acquisition, installation, repair, or maintenance of commercial or governmental systems; or
• One year as a Telecommunications Specialist 2 or a Telecommunications Supervisor; or
• Two years of technical experience in the operation and maintenance of a Local Area Network (LAN) that included one year of responsibility for installing, updating, and maintaining a network operating system and one year of experience supporting the hardware and software that provides connectivity with other networks and/or platforms; and an Associate's Degree in Microcomputer Technology, or other closely related field.
• Post high school training in telecommunications technology; data communications; or electronics with emphasis in telecommunications technology or closely related field may be substituted for the general telecommunications experience on a year-for-year basis to a maximum of two years.

Other Requirements:

• This particular position also requires one or more years of full-time professional experience in one or more of the following areas: implementing, managing, maintaining, supporting, and operating 9-1-1 equipment, 9-1-1 Systems and 9-1-1 network infrastructure.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.