Technical Writer and Communications Coordinator - Center Township, PA

Job Description:

ARDEX Americas is a global leader in high-performance building solutions. Guided by our company purpose, passionately innovating responsible solutions, we develop products that deliver exceptional performance, reduce environmental impact, and meet the evolving needs of our customers and communities.

We champion a culture of excellence, where collaboration and innovation create meaningful impact. Our team combines experience with fresh talent, fostering integrity and continuous improvement—our global standard for over 75 years. At ARDEX, we’re more than building materials—we’re building careers, opportunities, and the future.

Technical Writer and Communications Coordinator.

We are immediately hiring a Technical Writer and Communications Coordinator. In this role your primary responsibility is to develop and maintain accurate product documentation, including product "truths" and installation instructions for individual products and systems. Additional duties include managing electronic filing, proofreading materials, and collaborating with marketing teams. This position requires the ability to exercise discretion and independent judgment on matters of significance.

Reporting to the Technical Communications Manager, this full-time position is based at our corporate offices in Center Township, PA. The schedule is Monday-Friday, 8:00 a.m. to 5:00 p.m., with some flexibility available following a successful training period.

What you will do:

• Develop a thorough understanding of the technical aspects of company product offerings through on-the-job training.
• Support development of written reports in response to a high volume of requests from internal and external customers, inclusive of, but not solely limited to, the following:Create and maintain technical documentation on product offerings; communicate changes thereof both internally and externally.Support creation and administration of study materials and exams for field staff’s continuing technical education requirements.Assist as needed with PowerPoint presentations used for technical customer training
  • Interview of colleagues and customers as needed to obtain necessary information.
  • Tenacious follow up`
  • Thorough documentation of all correspondence and activity related to each request in accordance with team processes.
  • Warranty confirmations

Experience and Skills:

What you will bring to ARDEX:

• Individual must be exceedingly detail and process oriented and must be able to write with precision, clarity and accuracy.
• Must be able to communicate effectively, both verbally and in writing, presentation skills a plus
• Individual must excel in a fast-paced, dynamic environment and be able to adapt to daily urgencies.
• Previous experience in technical writing and/or related discipline preferred.
• Must possess excellent technical writing and proofreading skills; writing samples will be required.
• Must be proficient in Microsoft Word, Excel, PowerPoint and Outlook, internet usage and CRM
• Ability to prioritize, schedule and handle multiple tasks
• Excellent telephone and interpersonal communication skills
• Excellent listening and problem-solving skills
• Ability to work both independently with minimal supervision and with a team
• Demonstrates ARDEX Growth Mindset competencies: Innovation, Open Mindedness, Collaboration, Agility, Initiating Action and Execution, Ownership
• Fluent in Spanish and/or French a plus

Education

• Minimum four (4) year college degree required.

Benefits

• Generous Paid Time Off (PTO) and 11 Paid Holidays
• Paid Parental Leave to support growing families.
• 401(k) with Company Match to help you save for retirement.
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
• Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
• Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
• Tuition Assistance for associate and bachelor’s degrees
• Discounted Gym Memberships to support your fitness goals.
• Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!

Be part of the team that’s Building Tomorrow at www.ardexamericas.com

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.