Service Writer
H&K Equipment
Full-time
On-site
Coraopolis, Pennsylvania, United States
H&K Equipment is the premier dealer of forklifts, container handlers, railcar movers, utility vehicles, and more in Pittsburgh and the greater tristate area. Headquartered minutes from downtown Pittsburgh and with additional facilities in West Virginia, we sell, rent, service, and rebuild the most unique selection of custom and heavy-duty material handling equipment in the industry. Our technicians and in-house capabilities enable us to tackle jobs that no other shop can handle.
We are currently seeking an experienced Service Writer to join our team in Coraopolis, PA. This role requires an individual who excels in customer service and possesses a solid understanding of equipment service requirements. The ideal candidate will be skilled in fostering strong relationships with customers, while efficiently coordinating with the Service Department to address customer needs. The successful candidate must be dedicated to providing excellent customer satisfaction and ensuring smooth service operations. In addition, this role will involve assisting customers, technicians, and internal staff with quoting service work and processing service claims in compliance with factory standards.
RESPONSIBILITIES
ABOUT US
H&K Equipment is the founding member of the H&K Equipment Group, a growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move. Learn more about the power of our teams at hkequipment.com.
We are an equal opportunity employer.
We are currently seeking an experienced Service Writer to join our team in Coraopolis, PA. This role requires an individual who excels in customer service and possesses a solid understanding of equipment service requirements. The ideal candidate will be skilled in fostering strong relationships with customers, while efficiently coordinating with the Service Department to address customer needs. The successful candidate must be dedicated to providing excellent customer satisfaction and ensuring smooth service operations. In addition, this role will involve assisting customers, technicians, and internal staff with quoting service work and processing service claims in compliance with factory standards.
RESPONSIBILITIES
- Write up quotes and pre-approved tickets for service department
- Track progress of quotes sent out
- Verify, add, and remove parts on tickets
- Add notation to tickets for work done
- Open and close tickets
- Educate customers about the services recommended
- Submit invoices for POs to customers
- Assist with promptly answering phone calls within three rings
- Interact with customers and service technicians daily
- Review customer accounts and report changes to internal staff
- Contact customers with any changes regarding promised time and time requirements in detail, and get proper authorization before any additional repairs are performed
- Works closely with the Service Manager, Shop Foreman, and the Parts Department
- Evaluate and determine if work being done or requested is warrantable
- Order parts for service department from Cummins
- Schedule Cummins work when necessary
- Previous service writing experience required
- Warranty knowledge and factory communication
- Proven experience in sales, customer relations, and dealership experience required
- Excellent customer service skills
- Problem-solving and listening skills
- Ability to resolve conflicts in a calm manner
- Solid computer skills and industry-specific software
- Truck parts and service background preferred
- Basic accounting skills
- Competitive salary commensurate with experience
- 401(k) with company match
- Health insurance (majority paid by company)
- Dental insurance
- Vision insurance
- Life insurance
- Flexible schedule
- Referral program
- Weekly pay schedule
ABOUT US
H&K Equipment is the founding member of the H&K Equipment Group, a growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move. Learn more about the power of our teams at hkequipment.com.
We are an equal opportunity employer.