Service Writer

Stephenson Equipment, Inc (SEI), an industry leader in Pennsylvania and New York providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment, has an immediate need for Service Writer in our Harrisburg, PA location.

Duties include, but are not limited to:

• Communicate directly with service manager and technicians on service schedules and job planning.

• Work directly with technicians to create estimates for approval from manager.

• Communicate directly with customers on status of equipment repairs on a daily basis. 

• Approve and enter technician timesheets into customer relationship management system, EBS. 

• Ensure technician’s timesheets are accurate for work performed.

• Proof read work orders for grammar, spelling, and ensure that parts and labor are listed correctly.

• Create purchase orders and manage work in process, facilitating timely job closing.

• Maintain schedule of repairs, ensuring all parts are ordered.

• Determine warranty coverages and submit warranty claims on manufacturer websites.

• Track warranty reimbursements.

Position Core Competencies:

• Accountability / Responsibility • Quality of Work
• Communication – Oral and Written • Attention to detail
• Customer Service – External and Internal • Job Knowledge
• Time Management • Basic computer skills
• Basic math skills • Technical or mechanical aptitude

The best fit to our team will have:

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Office environment with moderate noise; computers, printers, and light traffic. Work requires a majority of the time to be sitting, using hands to finger, handle, or feel. Time may be spent in the repair shop talking to technicians. Minimal lifting, up to 25lbs. 

Total Compensation Includes:

• Competitive Pay
• ESOP Participation
• Factory Training
• Tool Allowance
• Full Benefits Package
• 401k with Matching
• Paid Time Off

The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.