Referral/Communications Specialist - Nephrology - Full Time Days

Hours are 8am-5pm Monday-Friday no weekends or holidays

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.

Key Responsibilities:

• Answering the phones
• Scheduling appointments
• Faxing
• Referral management

Must have:

• Referral experience is required
• Computer skills
• Previous phone and/or customer service experience

Requirements:

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.   
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).