Police Communications Operator

Take on an exciting and rewarding opportunity to enhance your communication skills as a Police Communications Operator! The Pennsylvania State Police is seeking detail-oriented and motivated people to become part of our long history of serving the citizens of Pennsylvania. In this role, you will direct emergency phone calls to the appropriate agency. Apply today and use your customer service knowledge while working in a fast-paced environment!

In this position, you will help coordinate information in support of law enforcement functions. By receiving calls from the public and county 911 operators regarding emergency and non-emergency police issues, you will question callers to gather details and determine response requirements. You will then assign relative priorities of incidents. The information you gather will be dispatched and relayed to responding troopers. You will be responsible for contacting municipal police, fire, ambulance, and other relevant agencies to request assistance and response. In this role, you will utilize various databases to research and maintain records, as well as establish and maintain incident information in electronic record management systems. Additionally, you will communicate with troopers and other Police Communications Officers regarding active incidents or concerns.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: 

• Full-time employment, 40 hours per week
• Work hours will include rotating shifts, including weekends and holidays.
• Telework: You will not have the option to telework in this position. 
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems;or
• Two years of experience using computer systems for entering, updating, and retrieving information;or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements: 

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.