Multimedia Content Associate III

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. 

Duquesne Light Company is committed to creating a culture of inclusion.  We value and respect the unique differences and experiences of our employees.   We believe that our differences lead to better collaboration, innovation and outcomes.  We want you to join our team!

Job Title: Multimedia Content Associate III

Position Summary:

The Multimedia Content Associate II is a creative and strategic visual communicator responsible for producing high‑quality photography, video and written content that engage employees, customers and external stakeholders. Serving as an in‑house multimedia specialist within the Internal Communications team, this role develops compelling and informational assets that elevate DLC’s brand and corporate narrative across digital and social channels. This role also includes potential opportunities for camera-facing work in addition to filming and editing duties.

In addition, the Multimedia Content Associate II provides critical support to the Communications team during storms or other events that significantly impact electrical service. In these situations, the role creates clear, customer‑focused content that helps inform the public and enhances DLC’s communication efforts during high‑visibility moments.

Job Duties and Responsibilities:

• Maintain a strong digital voice through creative and strategic social media content, images, videos and written materials.
• Ideate and execute everything from polished executive-level interviews to person-on-the-street engagement with professionalism and a curious mind.
• Continuously bring new thinking to the table to evolve the Company’s social media and external brand presence, including but not limited to YouTube, Instagram, Facebook, X and other owned channels.
• Function as a lead contributor to the Company’s internal communications efforts, from ideation to creation to distribution, including regular production of feature stories and news content.
• Manage Company’s digital and video assets, including internal video messaging monitors, as well as Company’s multimedia equipment.
• Provide input on and contribute as needed to the development of marketing materials and advertisements; provide input and guidance on the execution of external marketing and communications campaigns.
• Support business initiatives, both internal and external, with visual materials, including still images, video and digital content.
• Work with Communications team to develop editorial and content calendars; ensure content supports Company’s business goals and objectives.
• Proactively generate content that positions Duquesne Light as a trusted energy partner committed to providing safe, affordable, resilient service to the community. 
• Work with Operations, Customer Experience and other cross-functional partners to develop content strategies that align with key business priorities.

Additional Responsibilities:

• Participate in Communications team meetings.
• Cover company news by attending events and activities, both internally and externally, and taking photos, videos, conducting interviews, etc.
• Activate as needed during extreme weather and other “all hands on deck” incidents.
• Other duties as assigned

Education and Experience Required:

• Bachelor’s degree in visual communications, graphic design, broadcast media or multimedia design, and
• 3+ years of professional experience or equivalent experience in internships in a corporate or agency environment, or
• 7+ years of professional experience in lieu of education

Preferred Requirements:

• Prefer at least 1- 2 years of professional experience or equivalent experience in internships in a corporate or agency environment. 
• Experience working in large, complex organizations. Utility or creative agency experience a plus.
• Understanding of advanced social media and visual communication principles required
• Experience working with Adobe suite of programs, In-Design, Final Cut Pro and/or other media editing and design software
• Excellent analytical skills and ability to multi-task
• Must be available to work outside normal business hours, either remotely or on-site
• Ability to work well with multiple teams, stakeholders and points of coordination at one time
• Ability to build credibility and strong relationships with key external stakeholders and community partners
• Outstanding communications skills, including listening, personal presence and writing
• Ability to make sound judgments and maintain poise and focus in high-pressure situations
• Outstanding attention to detail, excellent organization skills, ability to manage multiple projects simultaneously, and strong problem-solving skills
• Ability to quickly adapt as circumstances change
• Ability to work rapidly and meet deadlines under pressure
• Ability to work independently and as a member of a team
• Ability to handle sensitive, confidential information with care and professionalism
• Maintain high work standards and business ethics
• Must have excellent time management skills and problem-solving skills

Physical Requirements: Normal office environment with occasional need to travel to field locations located within Allegheny and Beaver counties.

Scope

Primary focus is on daily deliverables, outputs and reporting. Typically, accountable for managing one's own time and workflow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed

Decision Impact

Problems and issues faced are vague but may be recognizable based on past experience.  Accountable for some direct level of reasoning and decision making in straightforward situations based on precedents.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs. 

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc. 

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.