Manufacturing Technical Writer

The role, at a glance:

The Technical Writer develops and maintains documented procedures necessary to control manufacturing processes to ensure conformance to customer requirements.

How you'll contribute:

• Develop documented information and procedures in simple language for use in manufacturing use or training.
• ​Ensure that complex, technical information is easy to understand by individuals with nontechnical backgrounds, including proper sequence, grammar and spelling.
• Determine the needs of end users of documented information by meeting with relevant subject matter expert to determine appropriate details and by studying product samples.
• Use photographs, animation, drawings, videos or other appropriate mediums to increase user understanding.
• Standardize content and format for manufacturing documented information.
• Gather usability feedback from subject matter experts and users to revise documented information accordingly or as required by processing needs. 

You'll also support with:

• Training manufacturing personnel on comprehending documentation and other topics as appropriate.
• ​Maintaining manufacturing training matrix and records as applicable.
• Other duties as assigned by your supervisor.

A successful candidate should have:

• Associate degree in English, Communications or equivalent experience.

• 2+ years of experience with manufacturing technical writing background preferred.

• Proficient in Microsoft Office products (Outlook, Word, Excel, and SharePoint); experience with Microsoft Dynamics AX and/or Agile a plus.

• Experience with online documentation management and computer-based learning is preferred.

• Must be able to translate complex, technical information by thinking about a process in the way a person without technical experience would.

• Demonstrated excellent organizational and interpersonal skills and ability to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods.

• Exceptional attention to detail with excellent writing and communication skills in English.

• Training in and experience with Lean manufacturing principles is preferred.

• Self-directed with the ability to work independently and prioritize responsibilities.

• Must be able to work in a fast-paced, dynamic, team environment, while staying focused and carrying out tasks in a timely and accurate manner.

Work environment:

• This is an onsite position based in Chester, PA

• Stand or sit for long periods

• Work in an environment that generates OSHA permissible machine noise levels

• Wear Personal Protective Equipment

What we offer:

• Medical, Dental, and Vision 

• 3 weeks annual PTO and 9 paid holidays 

• 401(k) + matching 

• Employer-paid base life insurance, short, and long-term disability 

• Health savings accounts (with Biamp contribution) and flexible spending accounts 

• Tuition reimbursement 

• Charitable donation matching

• Discretionary profit-sharing 

• Referral bonuses 

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.