Enrollment Systems Specialist, Communications– Enrollment Management Group (EMG)
Duquesne University
Salary: $18.00-
$23.00 per hour based on a 35 hour work week
Benefits: The University offers generous benefits including paid
time off (holidays, holy days and vacation), employer matching contributions to
the retirement plan, and tuition benefits for employees and their eligible dependents.
Learn more and explore benefits at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Generally, 8:30 a.m. -4:30 p.m. Monday through Friday, but may vary based
on operational need.
Position Number: 000568/30-503
FLSA Status: Non -exempt
POSITION SUMMARY:
This position reports to the Director of Enrollment Systems in the Enrollment Operations and Student Services department and
supports the administrative functions within Enrollment Management. This
employee will be expected to perform a number of vital roles based on the
graduate and undergraduate admission cycle. Tasks will include, but are not
limited to, managing the application and admission credential process for
graduate admissions, undergraduate admissions, and financial aid; mail receipt
and sorting, scanning and indexing documents, and data-entry. This individual is responsible for the
performance of advanced assignments and special projects in support of the
Enrollment Management Group. Administrative work requiring initiative and
independent judgement. Maintenance of confidential information while ensuring
the efficient operation of the office of Enrollment Management.
DUTIES AND
RESPONSIBILITIES:
Builds and maintains queries, populations, and data
exports within Slate to support communication campaigns and segmentation
strategies.
Assists in assembling and preparing recipient lists
for Slate Deliver email and SMS campaigns.
Supports campaign setup and deployment within Slate
Deliver, including:
Assigning populations.
Scheduling sends.
Applying established templates and communication
structures.
Executes routine updates to communication templates
and campaign configurations under the direction of Communications Technology
leadership.
Ensures alignment of population builds with approved campaign plans and
segmentation logic.
Monitors and
assists with Communications Technology requests through TDx or equivalent
ticketing system.
Fulfills routine
requests including:
Population builds and list pulls.
Minor updates to existing templates.
Campaign scheduling support within Slate.
Route complex or
strategic requests to the Senior Assistant Director or Director as appropriate.
Assists in
preparing communications for major cycle events, including:
Admission decision releases.
Financial aid communications executed through Slate.
Event-based communication campaigns.
Supports
documentation and organization of campaign schedules, assets, and workflows.
Assists with
basic troubleshooting of campaign setup issues within Slate, escalating when
necessary.
Provides cross-trained support to Enrollment
Operations during high-volume periods, including:
Summer cycle preparation activities.
Application and document processing workflows.
Large-scale intake and indexing of incoming materials.
Assist with operational tasks such as:
Data entry and record updates.
Batch processing of documents.
Queue management and backlog reduction during peak periods.
Serve as flexible staffing support to ensure
continuity of operations across both communications and operations functions.
Participates in structured cross-training to maintain
readiness for both communication and operational responsibilities.
Serves as a backup for other systems related responsibilities, such as
communication system needs, to ensure accuracy in enrollment-related
processing.
Participates
in special admission events, such as DUQ days and Accepted
Student Days.
Performs other related duties as assigned to
support the functions of a dynamic, team-oriented environment.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
High School Diploma or equivalent.
Minimum 1 year of experience in admissions or student services at the college/university level or closely related environment dealing with the public.
Preferred qualifications:
Associate’s degree in business or a related field from an accredited educational institution.
1-3 years of work- related experience
Alternatively, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Strong communication skills, both oral and written.
Attention to detail and accuracy while multi-tasking.
Strong organization skills.
Knowledge of PC and Microsoft Office Software; familiarity with Slate and Banner preferred.
Data entry, scanning and indexing.
Ability to make decisions in accordance with established policies.
Ability to be proactive, strategic and deadline-oriented in a complex organization.
Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances.
Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills.
Ability to work overtime and some weekends during peak Enrollment Management periods
Motivation to work harmoniously with a diverse group of highly qualified team members.
Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.