Director of Communications

Director of Communications

We offer actual work/life balance AND mission-based work!

Help Hope Live (www.helphopelive.org) is a national nonprofit with four decades of medical fundraising experience, providing a trusted, tax-deductible way to support a loved one or neighbor in need. We believe in working to create a world where our services are no longer needed, but until that world exists, we’ll continue to ensure that a health crisis doesn’t become a financial crisis.

We are looking for a Director of Communications to join our senior management team. The Director of Communications provides strategic leadership in shaping and sustaining a positive public image for Help Hope Live and its programs. This role is responsible for developing and executing a comprehensive annual marketing and communications plan that advances the organization’s mission and visibility.

This is a hybrid position that primarily operates remotely but requires occasional in-person presence at the main office and surrounding areas, as needed.

About Us:

Since 1983, Help Hope Live campaigns have raised over $193 million for nearly 25,000 families, enabling them to pay for critical care and equipment not covered by health insurance. With the help of caring communities across the country, we are saving and improving lives one donation at a time.

We offer competitive salaries and benefits, flex time, work/life balance, hybrid and remote work environments, collaborative culture, autonomy in decision-making, and the reward of knowing your work makes a tangible difference in the lives of those we serve.

About You:

• Bachelor’s degree in communications, marketing, public relations, or related field—or equivalent professional experience

• 7-10 years of progressive experience in communications, marketing, or public relations—ideally with a focus on leading strategic communications for a brand, nonprofit, or mission-driven organization

• Minimum of 5 years of supervisory experience with demonstrated ability to lead and mentor diverse teams

• Exceptional writing, editing, and storytelling skills, with a strong command of tone, voice, and audience engagement

• Proficient in web content management, email marketing, media monitoring, and using analytics tools to drive data-informed decisions

• Strong visual sensibility with proven ability to apply and uphold brand guidelines

• Proficiency with Microsoft Office, Adobe Creative Suite (InDesign, Photoshop, Illustrator), Canva, Facebook Ad Manager, and Google Analytics

• Exceptional organizational skills, attention to detail, and the ability to manage multiple projects and deadlines

• Creative thinker with a proactive, solutions-oriented mindset and a collaborative approach

• Excellent interpersonal and verbal communication skills

• Positive attitude, adaptable style, and commitment to excellence

• Trusted with handling confidential and sensitive information with discretion

• Passionate about contributing to the Help Hope Live community and advancing its mission and values

• Committed to diversity, equity, and inclusion in the workplace

• Willingness to attend evening and weekend events as needed

Essential Duties and Responsibilities

Strategic Communication & Brand Strategy:

• Develop and execute a comprehensive communications plan that aligns with the organization's strategic priorities, enhances brand visibility, and strengthens engagement with key stakeholders

• Promote consistent branding, marketing, and communications standards across the organization

• Manage the development, distribution, and maintenance of print, digital, and branded materials and apparel

• Design, write, edit, and direct marketing communications for email, print, web, blog, and social media

Public Relations:

• Serve as the lead media contact and advisor to the executive director on media strategy

• Help expand current levels of awareness and recognition to position Help Hope Live as a premier resource and thought leader

• Schedule media interviews and speaking engagements for the executive director, brand Ambassadors, and other key stakeholders

• Travel locally and nationally to attend conferences and events as needed to represent Help Hope Live

Digital Media & Web Strategy:

• Develop and coordinate engaging video content to promote Help Hope Live’s mission and client fundraising campaigns

• Prepare impactful PowerPoint presentations, talking points, and speeches for outreach and fundraising events

• Monitor and evaluate website and social media analytics to guide data-driven marketing and communications strategies

• Manage relationship and budget for third-party marketing agency to implement SEO strategies, manage Google Ad Grant, and explore Paid Search opportunities to increase the visibility and drive conversions

Events:

• Oversee the branding, promotion, and execution of annual campaigns and events, including Live It Up!, Hope Travels, GivingTuesday, Hope in Action, and more

• Leverage events to drive storytelling, increase mission awareness, and foster meaningful connections

Team Management:

• Supervise and manage the Communications department staff and lead the volunteer Marketing Committee

• Participate in Senior Management meetings

• Assume other duties as assigned

The Usual Disclaimers:

• Must have access to reliable access to transportation sufficient to assure prompt and consistent presence at work.

• Ability to telecommute, as needed, at a safe remote work location with reliable internet access.

• Must successfully complete a post-offer, pre-employment background check prior to starting work.

• Must provide a minimum of two professional references.

Physical Requirements:

• The position is considered sedentary and normally performed in a typical interior office environment.

• Must be able to remain standing or seated for extended periods of time.

• The employee is regularly required to talk and hear; to operate a telephone, computer keyboard and other standard office equipment.

• The employee may periodically lift and/or move 10 pounds. There is limited exposure to physical risk.

• Must be able to access office areas and perform the essential functions and special requirements listed in the job description with or without accommodation

This job description is intended to describe the essential job functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Help Hope Live provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.