Digital Banking Administrator
Brentwood Bank
On-site
Bethel Park, Pennsylvania, United States
Summary of Basic Function:
The Digital Banking Administrator will be responsible for day-to-day Digital Banking operational functions. This includes, but is not limited to, remote deposit, online banking, merchant processing, and other services as they are added to the Bank’s offerings. This position will work directly with clients, sales teams, digital banking product team, credit administration, compliance, and operational departments.
Essential Duties and Responsibilities:
- Ensuring a safe and sound operational model related to the digital banking function.
- Work with cross functional teams to help maintain, enforce, and develop best in class practices/policies aimed at delivering an exceptional customer experience.
- Have a detailed understanding of day-to-day job functions, such as current book of business, current projects, and auditing of electronic services.
- Set up new accounts and process the required documentation.
- Provide technical support for Digital Banking products and services for clients.
- Process and maintain Treasury Management and online banking services for clients, such as ACH, wires, Positive Pay, Remote Deposit Capture, bill pay, and other services, as needed.
- Complete required auditing of Digital Banking products and services.
- Utilize core and ancillary systems to ensure all documents are accounted for and centralized in one location.
- Provide operational input and maintain create/procedures for all functions under Digital Banking.
- Assist in maintaining Merchant Services.
- Assist in maintaining external transfers and Message Center.
- Assist in creating and maintaining department reporting.
- Ensure department is adhering to established SLA’s.
- Completes controls on a daily basis.
- Responsible for preparing and maintaining daily, monthly, quarterly, and annual department reports.
- Efficiently and thoroughly investigates complicated research of Digital Banking issues and resolves.
- Travel is required to fulfill duties and responsibilities.
- Additional tasks and responsibilities may be assigned based on business need.
Knowledge, Skills, Abilities, and Requirements:
- Bachelor’s degree or equivalent experience required
- Three to Five years of demonstrated experience in a bank or financial institution.
- Demonstrated superior customer service, sales, and communication skills.
- Proficient in Microsoft Office
- Ability to organize and adapt workflows and prioritize tasks on a daily basis.
- Identify and suggest areas for process improvement and automation.
- Analytical skills and strict attention to detail and accuracy is required.
- Ability to research and resolve complex problems.
- Skillfully drives changes.
- Career motivated
- Customer view of co-workers and service partners
- Aptitude to identify and mitigate risk.
- Job requires the ability to see fine print on printed material as well as small lettering on a computer screen.
- Self-directed; Ability to work autonomously and prioritize work and to meet deadlines.
- Job requires the ability to hear and listen to customers in person and on the telephone and clearly communicate with the customer.
- Self-directed; Ability to work autonomously and prioritize work and to meet deadlines.
- Collaborates tactfully with all internal and external service partners in accordance with the Banks core values.
- Ability to organize and adapt workflows and prioritize tasks daily.
Physical Demands and Work Environment:
- This is a remote flexible role, and it is expected there will be both remote and office work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work may be performed in an office environment with normal noise levels.
- Involves prolonged sitting and computer usage.
- The position is headquartered in Pittsburgh, Pennsylvania, and incumbent will need to live within a commutable distance.
Benefits
At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families.
Our People and Culture
Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people to contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help us continue to evolve and drive superior services.
Professional Development
From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform other tasks, which are within their abilities other than those specifically presented in this document.