The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
Our Client Services team is looking for an energetic early-career professional eager to learn and grow in a fast-paced, client-focused environment. This is a great opportunity to gain hands-on experience across customer service, marketing, and field operations while being part of a collaborative, high-growth team.
Job Responsibilities:
Customer Service – this will account for the majority of your responsibilities and will entail answering inbound phone calls and emails from existing Clients and Members of our Stored Value product line. You will be responsible for assessing the customer/clients issue and provide accurate information to resolve their issue or escalating the issues as needed.
Print Marketing – creating and updating existing print marketing for on-site advertising with Clients and members. Experience in Adobe Acrobat, InDesign and Illustrator is a plus
Additional projects will be assigned as time permits.
Qualifications:
Desire to provide excellent member service
Excellent oral and written communication skills
Ability to process data entry with speed and accuracy
Proficient with MS Office tools (Excel, Word, Outlook, etc.)
Experience with Adobe Acrobat, InDesign and Illustrator preferred
Ability to come onsite to our office in Philadelphia 3 times per week
Strong and accurate listening skills
Excellent attendance and punctuality
Strong aptitude to learn quickly, both technical and business processes
Patience, teamwork, motivation, upbeat and a great attitude
Formal Education & Certification:
Bachelor Degree in Communications, Marketing or related discipline
0 - 2 years equivalent work experience in a call center or customer service environment
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.