Content Management Analyst - Medical Education and Practice

LOCATION:  Hybrid – 8 days a month in the office. Available locations are Philadelphia PA, Victori MN, Minneapolis MN, New York NY, Indianapolis IN, Hagerstown MD, Tampa FL

OVERVIEW

The Content Strategist is responsible for the development, maintenance, improvement, and deployment of educational assessment content for medical and health professions education. A key responsibility of the Content Strategist is delivering robust assessment content that delights customers for being accurate, current, and written to applicable market and customer standards. Following a digital content workflow and using proprietary authoring tools, the Content Strategist will deliver quality assessment content in digital platforms, including the PrepU adaptive quizzing platform. Success in this role requires close collaboration with subject matter experts and customers, as well as Editorial, Content Operations, Product, and Sales colleagues. As the owner of designated products and deliverables, the Content Strategist ensures flawless content delivery to customers—meeting deadlines, specifications, scope, and budget requirements.

RESPONSIBILITIES

• Ensure content meets Wolters Kluwer quality standards and guidelines.
• Recruit, contract, and manage item writers, reviewers, subject matter experts (SMEs), copyeditors, proofreaders, and vendors for multiple projects simultaneously.
• Conduct audits of assessment content to identify development needs.
• Work as the development editor with SMEs and vendors to develop new assessment content and evaluate and update existing assessment content.
• Develop plans, specifications, schedule, and budgets for content development projects and assessment product releases.
• Align all development activities with the core product schedule to guarantee timely delivery of every asset within the product suite.
• Manage project budgets and schedules and provide regular status reports to management.
• Identify and mitigate risks related to schedule, budget, scope, and quality, and keep stakeholders informed of significant risks and mitigation activities.
• Monitor content after deployment for continual quality assurance. Respond to customer escalations related to content on digital platforms and revise content as needed based on feedback, and market dynamics.
• Work in the PrepU content management system to create sites and portals for adaptive quizzing products.
• Establish and execute ongoing communication with internal and external teams.

QUALIFICATIONS

Education: College degree (BA/BS) in English, Communications, Journalism, Health Sciences, or related field required.

Experience: 2+ years of digital assessment content development or related experience required.

Other Knowledge, Skills, Abilities, or Certifications

• Ability to work within content management systems and online authoring tools
• Strong project management skills, especially cost and schedule management
• Ability to track and manage multiple projects simultaneously
• Computer literacy demonstrated by expertise in Microsoft Office products
• Basic familiarity with HTML, XML, and metadata tagging
• Excellent verbal and written communication skills
• Ability to develop market knowledge
• Ability to network, build, and maintain effective working relationships with writers, subject matter experts, editors, developers, and vendors
• Ability to supervise and direct freelance staff or vendors
• Detail-oriented with ability to see the broader scope of projects
• Excellent analytical, judgment, and decision-making skills
• Team-oriented with skills such as flexibility and diplomacy
• Creative problem-solving skills and ability to exercise good judgment
• Familiarity with health professions education and curriculum is a plus

TRAVEL:  < 5% annually for occasional internal in-person meetings

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: